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Think fast

ASK ANY TEACHER to name the most challenging aspect of their job, and chances are it’s neither the low pay nor the paperwork. The more candid among them might cite the kids themselves-not the good kids, but the disruptive ones, of which there is always a significant (and, some argue, increasing) percentage in any classroom.

Enter ClassDojo, a motivational feedback tool currently being used by teachers in nearly 20,000 classrooms across the U.S. Some of those instructors are writing letters of tearful gratitude to its British-born, Silicon Valley-based founders, Sam Chaudhary and Liam Don, both 25. “I just wanted to

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Think big

For a woodcarver, making your mark on the world is an essential part of the activity. But sometimes, those marks, however brilliantly executed, can only be seen by the privileged few who can get sufficiently close to examine your handiwork. Perhaps that’s why many carvers like to push the boat out once in a while and create something that has real impact, not only at the emotional level but physically too. The summer months, with the possibilities of working comfortably outside, can help to make such ideas a pleasant reality.

Here at The ToolPost we stock a range of tools

Continue reading Think big

Thief II: The Metal Age

ЖАНР — First Person Sneaker

Разработчик — Looking Glass Technologies

Издатель — Eidos Interactive

Дополнительная информация — игра не слишком изменилась по сравнению с Thief, так что кардинальных трансформаций не ждите. Зато отлично работает под Windows 2000.

Пусть вторична, даже третична, пусть в чем-то даже слабее оригинала, пусть продается в качестве отдельной игры, хотя больше похожа на аддон, но какая, собственно, разница?

Сюжета не будет

Те, кто меня еще помнит (есть такие?), знают, что в материалах о плохих играх я тщательно пережевываю их сюжеты и делаю это с огромным удовольствием, там попадаются такие перлы. А вот для хороших приходится делать

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Think about a routine service event—say, a product query—from the point of view of both the company and the customer. The company may receive millions of phone calls about the product and must handle each one well. But if asked about the experience months after the fact, a customer would never describe such a call as simply a product question. Understanding the context of a call is key. A customer might have been trying to ensure uninterrupted service after moving, make sense of the renewal options at the end of a contract, or fx a nagging technical problem. A company that manages complete journeys would not only do its best with the individual transaction but also seek to understand the broader reasons for the call, address the root causes, and create feedback loops to continuously improve interactions upstream and downstream from the call.

In our research and consulting on customer journeys, we’ve found that organizations able to skillfully manage the entire experience reap enormous rewards: enhanced customer satisfaction, reduced churn, increased revenue, and greater employee satisfaction. They also discover more-efective ways to collaborate across functions and levels, a process that delivers gains throughout the company.

Consider a leading pay TV provider we worked with. Although it was among the best in the industry at managing churn, it faced a maturing market, heightened competition, and escalating costs to keep its best customers. Churn was a familiar problem, of course, and the typical reasons for

Continue reading Think about a routine service event—say, a product query—from the point of view of both the company and the customer. The company may receive millions of phone calls about the product and must handle each one well. But if asked about the experience months after the fact, a customer would never describe such a call as simply a product question. Understanding the context of a call is key. A customer might have been trying to ensure uninterrupted service after moving, make sense of the renewal options at the end of a contract, or fx a nagging technical problem. A company that manages complete journeys would not only do its best with the individual transaction but also seek to understand the broader reasons for the call, address the root causes, and create feedback loops to continuously improve interactions upstream and downstream from the call.

THERE ARE ALWAYS TIMES WHEN SOME PEOPLE DO BETTER THAN OTHERS IN TERMS OF FINANCIAL WEALTH…

Tony, we couldn’t agree more. We love you in megawatt-tanned party mode, hobnobbing with the great and the good; and we love that you have made yourself the (very expensive) international go-to man when sheikhs and despots cant quite come to an agreement about how to spend their billions. But is it really possible to be that person and the world’s most high-profile peace envoy? By James Brabazon

Kuwait City, 26 January 2009. The desert air is cool and inviting. Sea mist clings to the steel-and-glass-lined avenues of this tiny Gulf state, fabulously rich in oil. Its streets are busy

Continue reading THERE ARE ALWAYS TIMES WHEN SOME PEOPLE DO BETTER THAN OTHERS IN TERMS OF FINANCIAL WEALTH…

Thermaltake NiC C5

Give a little, take a little

WE don’t know how it started, but heat spreaders on today’s RAM sticks have gotten kinda out of control. So, gearheads these days have to get pretty creative (or potentially destructive) to fit most large aftermarket CPU coolers on the mother­board. Thermaltake had the bright idea to just make a more compact cooler, with not one but two 120mm fans on it. NiC stands for “Non-Interference Cooling,» and its C5 model sits at the top of the vendor’s lineup. With five heat pipes and 230 watts of heat dissipation, it’s ready for serious cooling,

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Then and Now — A Decade Later With Richard Stuplich.

We continue our series of articles about famous figures from a decade ago. The year 2002 marked the ending of the popular Comedy Central series, BattleBots™. The year 2003 inaugurated a new era in combat robotics, where our sport left the spotlight and tried to fly on its own.

Grassroots events sprung up everywhere, as documented in our 2012 series of articles, «The History of Robot Combat» For 2013, we’re taking a more personal approach, interviewing media stars from that time.

Richard Stuplich first came to the public’s attention in the final two seasons of BattleBots. His super heavyweight, New

Continue reading Then and Now — A Decade Later With Richard Stuplich.

The youngest ship to be broken

In Ships Mail (SM, July) Andrew Mackinnon asks if the 15-year-old Albert Rickmers was the youngest ship ever to be broken up. The shipping business is very cyclical, and during economic downturns many vessels are broken up prematurely.

After the 1973 oil crisis, tankers were sent for lay-up after completion, and many were scrapped, including BP Tanker’s British Diplomat (1963/30,815gt), which was only 12 years old. Similar things happened during the 1930s Great Depression, most notably with Atlantic Transport Line’s large passenger cargo ships Minnewaska (1923/21,726grt) and Minnetonka (1924/21,998grt), which went to the breakers aged only 11 and ten years

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The years biggest deals

Everybody loves a bargain, but photographers in particular thrill at the prospect of great gear for less. In our annual roundup, we present equipment that we deem top value, whether you’re shopping for travel shooting, everyday use, or studio work.

Travel/adventure

Tamron SP 70-200mm f/2.8 Di VC USD

This latest addition to the class of pro-grade, weather-sealed, f/2.8 constant-aperture telezooms wowed us in our March 2013 lab test. With excellent sharpness, low distortion, and Vibration Compensation that gave us an edge of 3.5 stops on average, it was a winner. And at a price of $1,499, this full-frame optic comes

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The world of work is no doubt a big part of our lives as professionals. Office area became part of the daily routine and this can sometimes make us feel bored. Special Office on this issue we invite you to peek design three office options Home & Decor editor who has a different style and theme on it. 44.

Does not stop there, we also prepared a six-page special Working At Home thing. 60 which contains tips, innovative products and inspirational suggestions for an ideal workspace design that you can apply in occupancy. Workaholics or not, you will love these ideas home office!

In September, the festive event Indonesian Contemporary Art & Design (ICAD) 2013 will again be held. Check out a sneak peek preview of the works of this year’s exhibitors at the article The Art of History p. 24. Do not miss the exclusive article A Beautiful Mind terms. 30 the results of our interview with Samuel

Continue reading The world of work is no doubt a big part of our lives as professionals. Office area became part of the daily routine and this can sometimes make us feel bored. Special Office on this issue we invite you to peek design three office options Home & Decor editor who has a different style and theme on it. 44.

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