Chief executive of Thales UK, Victor, is relishing the new “boringly predictable” approach taken by an emboldened Ministry of Defence (MoD) since it brought its vast malfunctioning procurement…

JOHN CORTESE WHAT’S INSPIRING YOU NOW? Much has changed for John Cortese since he began his career sweeping floors at a woodworking shop in Brooklyn 20 years ago….

In our research and consulting on customer journeys, we’ve found that organizations able to skillfully manage the entire experience reap enormous rewards: enhanced customer satisfaction, reduced churn, increased…

AbouT CusTomer experience Companies have long emphasized touChpoints—the many critical moments when customers interact with the organization and its oferings on their way to purchase and after. But…

Suzuki is slowly beginning to stand back up after the body blows it received from the economic collapse of 5 years ago. As the company gains balance on…

While there was no doubt that OAF had certainly established a strong market tor its trucks In the Netherlands and the other Benelux countries its strategy as far…

The name is well chosen. Gibraltar indicates solidity, time lessness, something strong and lasting. Like The Gibraltar Company — the family-owned residential and commercial remodeling and building firm…

How this company conquered the private space industry in just a decade, what it’ll do next, and why you should care. SpaceX, formally known as Space Exploration Technologies,…