The TruTh

AbouT

CusTomer experience

Companies have long emphasized touChpoints—the many critical moments when customers interact with the organization and its oferings on their way to purchase and after. But the narrow focus on maximizing satisfaction at those moments can create a distorted picture, suggesting that customers are happier with the company than they actually are. It also diverts attention from the bigger—and more important—picture: the customer’s end-to-end journey.

Think about a routine service event—say, a product query—from the point of view of both the company and the customer. The company may receive millions of phone calls about the product and must

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Red Chateau

For the last ten years. Red Chateau has been constant¬ly. confidently striving to remain Oklahoma City’s finest home décor and furniture store. Much has changed in the world of interior fashion over that decade, and owner Rose Clark has guided Red Chateau through changing with it; remaining true to loyal customers while making transitions along with progressing tastes. The bold reds and gold’s and ample ornamentations of more traditional Country French and European styles have changed for the clean lines, neutral palettes and pops of color with fewer, larger decorative pieces that characterize today’s look — with the ability to

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Ust-Izhora plywood mill (St. Petersburg) has opened a new shop

November 7 Ust-Izhora plywood mill, which is part of SVEZA, opened a new shop. This workshop production of specialty products prireznyh formats for industrial customers, manufacturers of road transport and formwork systems.

The plant specializes in the production of birch plywood to suit individual customer requirements. The new production facility will expand the range of products and better meet the requirements of industrial customers.

One of the workshops at the Ust-Izhora plywood mill

The new workshop set up a modern panel sizing center Schelling Austrian production. Combine before releasing the plywood with non-standard sizes and special naborkoy veneer. But to

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Ukraine has built a floating dock for Croatia worth 80 million USD

Kherson State Plant "Pallada", which is part of the "Ukroboronproma", May 22, passed ship-repair yards from Croatia floating dock worth 80 million USD. The press-service of "Ukroboronproma."

According to the report, an order for construction was obtained in 2011 Lifetime dock — 50 years, the lift — 8.5 thousand tons, weight — about 9.5 tons, length — 155 m, width — about 34 m, depth — 12 m

"Floating composite reinforced concrete yet started at Kherson State Plant" Pallada ", successfully operating in countries with different climatic conditions. Among the customers of these docks —

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TURKMENNEFT get new tankers

"KrAZ" prepared for shipment to the address of one of the largest oil and gas company of Turkmenistan batch of 10 tankers ATSNG-8-6322.

Special machines are designed for the transport of fluids, density of 0.85 — 1.35 g/cm3 for all types of roads.

 

Vosmikubovaya tank is based on one of the most popular models of KrAZ, created specifically for use in particularly difficult road and weather conditions — wheel drive chassis KrAZ-6322 6×6 wheel.

Superstructure made by one of the enterprises of the Ministry of Defence, which guarantees the highest quality

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The most popular e-mobility became a crossover

The most popular "e-mobility" among customers has become a machine with a body "crossover" — a day for it accounted for 82 percent of applications. Hatchback booked 15 percent of buyers and van — 3 percent. In total, per day since the beginning of the pre-order "e-mobiles" ordered 51000 188 people. This is stated in the official blog of the "e-AUTO".

Most of the customers chose cars with all-wheel drive (82 percent of orders) and dual-fuel system (68 percent), and an additional option — portable power supply for external devices — has chosen 44 percent of site visitors'

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The market is waiting for M2M solutions provider of integrated services and new services

The Russian market of telematics services is on the rise: experts estimate his height at the level of 30-40% per year. Until recently, the main consumers of M2M solutions were government organizations, but the situation is gradually changing in the direction of increasing business demands. How will this trend on the market players, analyzes telecom publication CNews.

In 2010-2011. industry showed a positive trend is mainly due to the implementation of major projects of state customers. But in the near future the share of the corporate segment may grow significantly: the effectiveness of M2M solutions in a variety of

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The first robotic pharmacy has opened in Moscow

September 20, 2011 in Moscow has opened a new pharmacy Evalar in which the drug is ordered and delivered to the cash register is not a pharmacist, and a special robot. While in other pharmacies pharmacists alone for several minutes looking for drugs in different lockers in the new pharmacy Evalar Consis robot does it for 7 seconds. Photo source:evalar.ru

Installation of high-tech robot has become a key element of the concept of a pharmacy in the center of Moscow "new type". Was based on the best European standards — a new approach to computation, stringent quality control, the

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VolgaStrap launched the production of new packaging tape

In May, LLC "VolgaStrap" (Kostroma) has launched a new production of polyester packaging tapes SPECTA BRAVA and SPECTA ALTO. Now Specta can offer Russian domestic customers the highest quality PET tape for use as a hand tool, and with automatic machines. Photo source:imageban.ru

Feature tapes SPECTA BRAVA and SPECTA ALTO is the stability of geometric and strength characteristics of tapes throughout the length of the tape. Much work was done to improve the production line and developed a system of continuous monitoring, resulting in customers can be assured of the quality of every meter of tape SPECTA BRAVA and

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The most popular e-mobile has become a crossover

The most popular "e-mobility" among customers has become a machine with a body "crossover" — a day for it accounted for 82 percent of applications. Hatchback booked 15 percent of buyers and van — 3 percent. In total, per day since the beginning of the pre-order "e-mobiles" ordered 51000 188 people. This is stated in the official blog of the "e-AUTO".

Most of the customers chose cars with all-wheel drive (82 percent of orders) and dual-fuel system (68 percent), and an additional option — portable power supply for external devices — has chosen 44 percent of site visitors’

Continue reading The most popular e-mobile has become a crossover

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