A c h i l l e C a s t i g l i o n i brought post¬war Italian design into the future, but he never left his sense of humor behind. The architect and industrial designer (1918-2002) created dozens of products and was so influential that New York’s Museum of Modern Art granted him a full-scale retrospective in 1997. His studio in Milan draws thousands of acolytes each year. And his many iconic designs— including the 1962 A r c o lamp with its marble base and great curve of steel, his M e

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The TruTh


CusTomer experience

Companies have long emphasized touChpoints—the many critical moments when customers interact with the organization and its oferings on their way to purchase and after. But the narrow focus on maximizing satisfaction at those moments can create a distorted picture, suggesting that customers are happier with the company than they actually are. It also diverts attention from the bigger—and more important—picture: the customer’s end-to-end journey.

Think about a routine service event—say, a product query—from the point of view of both the company and the customer. The company may receive millions of phone calls about the product and must

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By Sam Paul

In each issue of Skin&lnk we bring you the latest news on events, products and services within the tattoo community in order to keep you in the know and ahead of the curve.

Convention & Happening


Garden City, NY

September 6-8, 2013

Anyone who has ever attended a convention hosted by Long Island ink entrepreneur, Tattoo Lou, will tell you that the man and his team pull out all the stops to make each event bigger and better than the previous show.

This year the United Ink show will be housed in the Cradle of

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We recently treated four WDC readers to a day out in London with the Olympus PEN E-P5, a selection of lenses, two professional models and a top pro photographer Here’s how they got on…

A couple of months ago we ran a photo competition on our website to win a chance to spend a day in London using the latest Olympus PEN E-P5. Readers entered in their hundreds, and the winners were chosen. Not only did each winner receive an Olympus XZ-10 to keep, their day out in London included the chance to work with two professional models,

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The big smoke

The team behind Surry Hills’ popular Bar H have brought culinary fire power to the The Woods at Sydney’s Four Seasons Hotel.

roasted spatchcock with radicchio & bread salad

Serves 4

50g unsalted butter 8 large sage leaves 4 x 500g spatchcocks* 1/4 cup (60ml) olive oil, plus extra to shallow-fry 2 thick sourdough bread slices, torn into 2cm pieces 1/4 cup (40g) sultanas, chopped, soaked in 2 tbs verjuice» 10 anchovy fillets in oil, drained, chopped Juice of 1 lemon 1 radicchio, leaves separated 1/2 cup each watercress sprigs and flat-leaf parsley leaves 1/4 cup (40g) pine nuts, toasted

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BOASTING CRYSTAL-CLEAR WATERS, GOLDEN-SAND BEACHES AND RUSTIC TAVERNAS overflowing with fresh local seafood, the island of Skiathos in Greece is a brilliant choice for honeymooners seeking an old-world escape with a dash of glamour.

You’re certain to fall in love with the island’s traditional blue and white architecture, and thanks to a happening harbour scene, there’s no chance of island ennui setting in.

Run by forward-thinking hoteliers, the Santikos family, each delivers a first-class experience. Skiathos Princess is sophisticated and understated with beautiful gardens and

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Stack-em-up pachyderm.

Meet Elliott the elephant, who has it all. Over Humpty Dumpty—because you can put Elliott back together again. In fact, lie stacks up pretty nicely in the hands of a three- to six-year-old. As the kids get older, they can park Elliott on a night table or bookcase and still enjoy his company.

Start by Machining the Head.

1. Remove the pattern insert from the center of the magazine, and copy the full-sized patterns for all elephant parts. (Note: Make two copies each of the upper body, lower body, and ear patterns.) Next, cut out the patterns (one copy each)

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Slides and helter-skelters hold a particular fascination for active youngsters. The adrenalin they gain from zooming down the slide seems to give them the energy to race from the bottom back up to the top of the steps for another go.

I made this toy from Nordic redwood and ‘far eastern’ plywood, but, if you can afford it, Finnish plywood is better. It is more expensive but tends to splinter less.

The climbing frame

I Start by preparing the four uprights -or ‘stringers’ — for the two ladders that form the frame. The stringers have to have slots, or ‘trenches’,

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Seeds to go.

For this bird-feeding season, we kept our eye on functional hospitality as well as on styling. That’s why we included retaining rails for tidiness and a foolproof feeding system with ample drainage. Practical as it is, we’re guessing that this feeder’s contemporary good looks will set your neighbors chirping right along with the chickadees.

Let’s Start with the Hopper.

1. To make the hopper walls, first rip and crosscut a piece of W-thick stock to 6×32″. (We selected redwood. Most S4S or «surfaced on four sides» redwood stock is milled to 11/16 or 5/8″ thick, either of which will work

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Scottish TLP

IN JANUARY 1978, the Allied Air Forces Central Europe (AAFCE) staged its first Tactical Leadership Programme (HP) course at Fiirstenfeldbruck AB, Germany, after Air Force leaders recognised a need to improve their pilots’ leadership skills in multi-national air operations. Responding to that requirement, six nations — Belgium, Canada, Germany, the Netherlands, the UK and the United States — signed a Memorandum of Understanding to participate in the programme.

Bidding for Slots

A course schedule for the following year is formulated at a meeting between all potential participants from MOU and non-MOU nations every August. Each nation bids for slots on

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