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Think about a routine service event—say, a product query—from the point of view of both the company and the customer. The company may receive millions of phone calls about the product and must handle each one well. But if asked about the experience months after the fact, a customer would never describe such a call as simply a product question. Understanding the context of a call is key. A customer might have been trying to ensure uninterrupted service after moving, make sense of the renewal options at the end of a contract, or fx a nagging technical problem. A company that manages complete journeys would not only do its best with the individual transaction but also seek to understand the broader reasons for the call, address the root causes, and create feedback loops to continuously improve interactions upstream and downstream from the call.

In our research and consulting on customer journeys, we’ve found that organizations able to skillfully manage the entire experience reap enormous rewards: enhanced customer satisfaction, reduced churn, increased revenue, and greater employee satisfaction. They also discover more-efective ways to collaborate across functions and levels, a process that delivers gains throughout the company.

Consider a leading pay TV provider we worked with. Although it was among the best in the industry at managing churn, it faced a maturing market, heightened competition, and escalating costs to keep its best customers. Churn was a familiar problem, of course, and the typical reasons for

Continue reading Think about a routine service event—say, a product query—from the point of view of both the company and the customer. The company may receive millions of phone calls about the product and must handle each one well. But if asked about the experience months after the fact, a customer would never describe such a call as simply a product question. Understanding the context of a call is key. A customer might have been trying to ensure uninterrupted service after moving, make sense of the renewal options at the end of a contract, or fx a nagging technical problem. A company that manages complete journeys would not only do its best with the individual transaction but also seek to understand the broader reasons for the call, address the root causes, and create feedback loops to continuously improve interactions upstream and downstream from the call.

Product trends. Ready for Impact.

Impact-resistant windows offer 24/7 hurricane protection for coastal residents and added benefits for those in any region.

Windows provide numerous benefits for homeowners, but when faced with severe weather, nothing is more important than impact resistance.

Along coastal regions where hurricanes are strong possibilities, windows must be able to withstand high wind speeds as well as flying debris.

One hot spot for inclement weather is Miami-Dade County, Fla., where many of the building codes for hurricane-protection windows originated. Now, however, these codes are expanding.

«Some of the codes are migrating a little bit inland, so where it used to be

Continue reading Product trends. Ready for Impact.

Dry your health!

Here are collected the experience of using dryers brands Izidri (Ezidri) production Hydraflow Industries Ltd., interesting stories, as well as valuable information for the benefit of yourself and your family — every day.

We all know the impact on health and good humor are the foods we eat. That is why it is very important to know what these products which treatment they were subjected to, and if you plan a long storage, then how to do that was eventually benefit you, your children and grandchildren.

Now you get to know people who have figured in the conservation of vegetables,

Continue reading Dry your health!

Coloring Ingredients FRUITMAX® movement towards natural

The global trend of a healthy lifestyle has an impact on all spheres of human activity. And the production of food with «healthy» image is possible, leading in this race to the naturalness.

Food additives with E-code is increasingly perceived by consumers as harmful to health, so many products to replace them come the ingredients, with the status of «concentrate» or «extract» that talks about the naturalness of their origin, reducing the processing time of raw materials and the simplification of the manufacturing process .

Company Chr.Hansen, supporting the desire of the consumer to «clean label», has developed a line

Continue reading Coloring Ingredients FRUITMAX® movement towards natural

2 Belarusians in Russia received 14 years for a legitimate bullpen in Belarus Lek

Farmakalegii legislation in Russia is more stringent than in some European countries. This is evidenced by articles recognizable doctors and scientists in specialized publications. For example, in the bulletin "Drug Gazette" № 8 (March 2006) posted an article "In Russia, the level of control is higher than in Europe."But this does not contradict international pravilam.U Article 39 of the Single Convention on Narcotic Drugs has a slip that "governments can use more stringent measures and threatening legal control over drug trafficking. So, International Convention on Psychotropic substances allows the introduction of a series of amphetamine, but according to Russian permit

Continue reading 2 Belarusians in Russia received 14 years for a legitimate bullpen in Belarus Lek

Figure a day or: 2000000000 47 million bucks

In the trade in products from Russia for 7 months this year imbalance in favor of the Russian Federation exceeded 4 billion dollars. By billion (- 895 millions of dollars) Approached during this period and a negative balance of trade of Germany. Dynamics of foreign trade balance products January: — $ 362 million in January-February: — $ 855 million in January-March: — $ 659 million in January-April: — $ 1 162 million in January-May: — $ 1450 million in January-June — 1793 million $ January-August — $ 2,047 millionSource: Ministry of Statistics and Analysis Republic of Belarus http://belstat.gov.by/homep/ru/indicators/trade_balance.xls

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Continue reading Figure a day or: 2000000000 47 million bucks

Awkward writers deleted from school applets

Names folk poets and Neil Gregory Baradulin Gilevich in the program remained. However, their work will be taught not to the extent that the earlier and much smaller.Left modified the program and the name of the national writer Vasil Bykov. Instead of "Dragnet", but students will be taught "Sotnikov" — a product of the last years of his life were not included in the list.Here that reads this literature, Ph.D Michas Tychina:"Everything that concerns the work of Vasily Vladimirovich Bykov last years of life, which is more than a decade, where we meet a stranger Bykov sudden — maybe even

Continue reading Awkward writers deleted from school applets

Why Expensive essential goods?

On Tuesday, Deputy Economy Minister said about the emperor Adashkevich further increase prices for bakery products, dairy products, alcohol, travel on public transport.How can explain this step? Why the rise in prices comes amid a major economic growth characteristics? Or evidence that the growth of social and economic problems?Babitsky: "There is the elimination of cross-subsidization"Valery Karbalevich: "As you know, prices in Belarus regulates government even more so prices for socially important products such essentials as bakery products, dairy products, travel by public transport. Well, alcoholic products in Belarus became a necessity.And if these prices are increasing, then it is a

Continue reading Why Expensive essential goods?

Why Expensive essential goods?

On Tuesday, Deputy Economy Minister said about the emperor Adashkevich further increase prices for bakery products, dairy products, alcohol, travel on public transport.How can explain this step? Why the rise in prices comes amid a major economic growth characteristics? Or evidence that the growth of social and economic problems?Babitsky: "There is the elimination of cross-subsidization"Valery Karbalevich: "As you know, prices in Belarus regulates government even more so prices for socially important products such essentials as bakery products, dairy products, travel by public transport. Well, alcoholic products in Belarus became a necessity.And if these prices are increasing, then it is a

Continue reading Why Expensive essential goods?

Tribunal confiscated businessman products by 13.7 million rubles

In July, spot inspection of Taxation was against sovereign books protocol under Article 12.17.4 of the Administrative Code — sale of food without documents who patsverzhvayuts their quality. Russian certificates for overseas property linens and carpets in Belarus are not recognized. Did not impact on the verdict even that businessman brought to the tribunal now Belarusian certificates of conformity."Confiscation of products and fine — this is for me the actual bankruptcy," said businessman Anatoly book.In soon Tax in Svetlagrsku and police seized a number of entrepreneurs in the product, accusing them of violating trade regulations. In protest small traders out

Continue reading Tribunal confiscated businessman products by 13.7 million rubles

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