Backstage WD service center

Backstage WD service center

1.

First, you need to register your device on the portal support, and then create it for a refund (RMA-request). After receiving the confirmation of the application comes time to send the disc. Packed in accordance with the requirements, it must be mailed to the service center at the address: 143200, Moscow region, Mozhaisk, st. Mira, d.93.

Unfortunately, at this stage of the shipping costs is on the sender. If the alleged defect in the device is confirmed, we will send the return address in the form of a replacement of the same device, or the like, but the characteristics of the good. All delivery costs at this stage we undertake.

2. Why is not practiced repair hard drives?

A very popular question, sometimes causing confusion. The thing is that to repair hard drives say, basically, those who remember that it was possible 10 years ago. But greatly increased recording density, thanks to which we now have several terabytes of capacity drives requires the use of technologies that repair most practically impossible or so complicated that its price will be much higher than the cost of a new drive. Remember, once the consumer electronics repaired the coming masters, changing it burnt items. But then she switched to a high-density chips.

As a result, instead of replacing the condenser kopeck demanded replacement of the entire board, which costs a tangible part of the price of the entire device, even if we forget about the pay specialist.

The situation with the hard disks completely similar, thus it is necessary to take into account that this is an extremely complex electro-mechanical system with many internal customizations.

particles. As a result, we can not as they used to throw the head of the plate or the electronics board with «donor» of the affected disk, and the cost of the work only one resuscitation drives in most cases exceeds the price of the disc.

3. Is it true that some stores still sell discs after repair? How to distinguish a new disc from the recovery?

After the Thai floods, we met on the forums about the history of sand and seaweed in the storage body. Of course, it’s stories. I have already mentioned about the «clean room», now let’s talk a little more about that and why such stringent requirements. The fact that the size of the pit (rewritable single point of information) — 50 x 12 nm, while a grain of sand — about 1 square mm, can you imagine how much information it can destroy on the plate?

Therefore, it is important to «sterility», and so the production was resumed only after thorough cleaning capacity.

We ship our partners only new wheels, performance warranty for us is quite an expensive procedure (just imagine that in the case of marriage or breakdown, we will need to provide the other works and a new drive to replace).

Therefore, if available, and can be found after the disc repair, not official stores. And safety in this case — only buy in stores, certified WD.

4. Tell us about the most common causes of failure of the drives. Is there a safety, through which you can extend the life of the disk?

The most common cause of the release of their failure will be sloppy handling. Such drives dropping, used in vibration and shocks, they often have very cranky interface connectors for connecting the rough trails.

As for the internal drives, there come to the fore wrong conditions.

Sometimes the drives are used in vibration-prone, they are poorly secured, because of what hurt themselves when working heads are often not complied with temperature.

And, of course, users regularly forget that after the cold disk is necessary to give some time to warm up, to avoid the formation of condensation on the plates.

Therefore safety recommendations that could extend the life of storage devices are very simple. Disks have to work in those conditions for which they were created — desktop series should work in conventional computers, server -to servers, and surveillance systems need to use drives AV. The main «enemies» drive — vibration, shock, temperature and electricity.

From the first protects reliable fastening, preferably with the use of special anti-vibration pads. From shock will only your own care and accuracy.

Temperature range, which depends on the speed of the «aging» of disks, can be maintained at a decent level, providing albeit slight, yet the movement of air around the drive.

Moreover, special attention should be paid to the fact that the lower part of the disk that is hosting the board with electronics, the most demanding on the cooling.

And, of course, very important to all the operations carried out from the HDD when reliable protection against static electricity and provide them with good nutrition without pulsation operating voltage.

5. Tell us about some funny cases associated with hard drives

We can recall a lot of curious cases of drives and the fact that their owners often operate from a position of strength, not of reason. People manage to tangle and damage the connectors or insert them with such force that damage the thermal pads. One of the most memorable event was the appearance of the disk, within which we found grease. «Well, what this — told us the owner, drive slowly read, and I thought that it must be lubricated.» Lubricants he did not regret — within the disk, under the hood, the grease was everywhere — on the plates on the heads and evenly with a thin layer around the internal volume of the enclosure. It took us a long time to explain why his actions were wrong and are the reason that the disc «suddenly» stopped working.

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